Support

Contact us

Email us with questions, bug reports, feedback, or feature requests.

Operated by 株式会社uncool (uncool Inc.)

Reporting a problem

To help us understand the issue, please include:

• Your device model and OS version
• Your Alloty app version
• What you were doing, any error message, and when it happened

Please do not send passwords, verification codes, or bank login details. If you attach screenshots, hide personal information such as balances and account names.

Purchases and subscriptions

Manage or cancel your subscription and request refunds through the App Store or Google Play, where you made the purchase. If your subscription is not recognized in Alloty, try restoring purchases from the app’s settings. If the issue continues, contact us at the email address above.

Account deletion

You can request account deletion from the app’s settings or the page below. Deleting your account does not automatically cancel your store subscription. Cancel it separately through the store where you subscribed.